Caring for your merino sleepwear

CUSTOMER CARE

We guarantee you will be delighted with your Baby Caterpillar online shopping experience, however, If you are not happy with any aspect of your purchasing experience, then please let us know so we can resolve any issue you have.

We guarantee all the Baby Caterpillar sleepwear essentials are 100% New Zealand made.  We guarantee that the quality is made to the highest possible standards.  If you are not happy with the quality, please let us remedy this for you.

Not only do we meet our obligations under the Consumer Guarantees Act, but our aim is also to exceed your expectations.

WARRANTIES

Sleep better in wool

We will repair or replace your Baby Caterpillar garments within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing.

Please return your garment as soon as possible so we can assess its condition and either repair or replace.

Any damage that occurs after a year is usually caused by fair wear and tear, or incorrect washing and storage.

Remember, moths love merino wool, so please make sure that you are storing your merino wool in such a way that they will not be food for moths - as moth holes will NOT be covered in the warranty. 

WASHING INSTRUCTIONS

Looking after pure merino is not as hard as you think, but you do need to follow a few simple rules:

  • Pure New Zealand merino is a delicate, natural product and therefore hash washing and wring will damage it.
  • Baby Caterpillar sleepwear merino essentials are able to be washed in the washing machine, provided you use a gentle or wool wash cycle, with a wool-approved detergent only.  We recommend Ecostore Eucalyptus wool & dedicates wash, as it has no nasty chemicals and is very gentle. 
  • It is also really important that you don't leave merino to soak or use any bleach as this will result in holes. So make sure you take it out of the wash as soon as it is finished. 
  • DRYING: Our merino sleepwear essentials can be tumbled dried on a very low heat setting, or dried flat away from direct sunlight.  Merino is a fast drying product - so it can usually be washed and dried in 24 hours
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