LEVEL-4 COVID-19 UPDATE - In-line with the changes to the GOVT ecommerce rules announced, we have been approved to send out our warm merino sleepwear essentials from our home office. We will comply with the conditions for providing essential non-food goods so we can minimises the risk of COVID-19 transmission.
We guarantee you will be delighted with your Baby Caterpillar online shopping experience, however, If you are not happy with any aspect of your purchasing experience, then please let us know so we can resolve any issue you have.
We guarantee all the Baby Caterpillar sleepwear essentials are 100% New Zealand made. We guarantee that the quality is made to the highest possible standards. If you are not happy with the quality, please let us remedy this for you.
Not only do we meet our obligations under the Consumer Guarantees Act, but our aim is also to exceed your expectations.
We will repair or replace your Baby Caterpillar garments within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing.
Please return your garment as soon as possible so we can assess its condition and either repair or replace.
Any damage that occurs after a year is usually caused by fair wear and tear, or incorrect washing and storage.
Remember, moths love merino wool, so please make sure that you are storing your merino wool in such a way that they will not be food for moths - as moth holes will NOT be covered in the warranty.
Looking after pure merino is not as hard as you think, but you do need to follow a few simple rules: