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We will endeavour to dispatch all orders within 2-3 working days. However, if an item is out of stock a representative from Baby Caterpillar will contact you to discuss an anticipated dispatch time or an alternative.
Our courier pickup is scheduled for 3 pm Monday - Friday, therefore orders placed before this time may sometimes even go out the same day for overnight delivery. Usually, orders placed after this time will go out in the next day's pickup (unless they are on backorder, then you will be notified). Courier on rural deliveries will take longer to be delivered. If you require a Saturday delivery, please contact us by phone or text on 021505544 for this to be arranged, otherwise, we do not deliver on Saturdays. If a signature is required on delivery, please indicate this in the delivery instructions section, otherwise, we do not automatically use this service.
We also offer a complete International delivery service (see below for details)
All Australian orders will be delivered within approximately 5-10 working days. All other international orders will be delivered in approximately 10-12 working days. International orders are sent via NZ Post or FedEx International and are subject to customs rules and regulations.
Once your order has been collected and scanned by the courier company, if you provided an email address at the checkout, you will receive an email notification allowing you to track and trace the ongoing progress of your order. If you haven't received anything within 3 working days, double check your spam folder.
New Zealand orders:
$4.00 flat rate shipping on all order.
$9.00 flat rate shipping on all orders.
FedEX EXPRESS courier delivery service $35.00.
UK & USA orders:
Flat standard courier rate of $30.00
New Zealand orders will take 2-4 working days.
Australian orders will take 5-10 working days.
UK & USA orders will take 10-12 working days
International orders that have paid for the EXPRESS courier delivery service should take 2-5 working days
If you have ordered a garment that is out of stock, we will contact you by email, phone or text as soon as possible to advise what options are available. Most of the time your garment is only our of stock for a few days and we are able to dispatch as soon as possible.
All goods are returnable with no questions asked, providing they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. Sale items cannot be returned. Postage and packaging will not be refunded unless Baby Caterpillar accept that the product is faulty. We do not take responsibility for garments damaged due to failure to follow our washing instructions.
You can return any Baby Caterpillar garment that you purchased online as long as they are unworn, unwashed and still in the original packaging. You can get either a full refund of the purchase price or exchange for any reason within 30-days or purchase.
Returns can be sent to:
Baby Caterpillar Ltd
28 Aramoana Ave,